"I bought a new Land Rover in 2008 from them. I am 63 years old a "certified Car Nut", and I can tell you, that this dealership is one of the best I have ever dealt with. Everyone who works at Richmond Land Rover are the nicest people on the planet.
I am a disabled veteran, and they go out of their way to help me at all times. That say's a lot about the whole experience you get from this dealership. If you are looking for an excellent vehicle , and excellent care of your Land Rover this is the place to go, without any hesitation . I would out question highly recommend you try the whole experience that this dealership offers, and it does not end when you drive off the lot in your new Land Rover. They host activities for all their clients year round. You become part of a family when you choose Richmond Land Rover.
Thank you for everything, and your great service."
"First chance we've had to say thanks for a great time on Saturday at the first annual Rover Chase event! Our team had a blast and the Raven Chase adventure was great fun, even in the rain.
Great to see Land Rover of Richmond putting on an interactive event like this for its customers...it definitely shows your commitment to customer service and to a strong ongoing relationship after the sale. We're looking forward to next year and defending our championship status!"
-J Munsey and team "Superchargers"
"I have owned 5 Land Rover Discovery trucks since 1994, driving each as my primary vehicle, and requiring a high degree of availability/dependability. My LR trucks have always been dealer-serviced. The Discovery models (series I and II) exactly fit my needs as to configuration within its length. I also depend upon this truck to haul a 24' steam launch, which, with its tandem trailer grosses over 6,000# gross trailing weight.
My current (and 2 previous) Discos have been exclusively serviced at LR Richmond, which, in my experience (having dealt with many dealer service organizations since 1969), continues to render the best service I have seen in the industry, for the following reasons:
1. Never a problem scheduling appointments, sometimes for urgent repairs. I live approximately 95 miles from LR Richmond and much of my time is committed to service as a volunteer EMT, so my options to postpone work are very limited.
2. Troubleshooting is a science and also at times an art, dependent upon technicians' training and experience. The technicians at LR Richmond are fully effective in correcting problems and, more importantly, in ANTICIPATING problems BEFORE conditions escalate to costly repairs and lengthy time out-of-service.
3. My high-mileage trucks are handled with a view to cost of materials, for which "fit" used parts are - on occasion - a realistic option. Good judgment here is essential to the quality of repairs, as I intend to continue the use of my '04 Disco for the indefinite future, notwithstanding 155k+ highway miles accumulated to date. The LR Richmond Service and Parts Departments work well as a team, to ensure a satisfactory result in every case.
For these and other reasons, I have no reservations in stating that LR Richmond has the BEST service organization that I have ever seen in the industry. I believe that I am qualified to express this judgment, as I have had over thirty years as a manager in the transportation industry, including managment responsibility for maintenance of a significant fleet of motor vehicles, locomotives, and other equipment subject to high utilization and from which the highest degree of reliability is required."
"My wife and I recently purchased a used LR4 from Land Rover Richmond and found the experience to be a pleasurable one. We were especially comfortable with the "no bargaining" sales process and the procedure whereby one "sales guide" handles every aspect of the purchase process. The sales guide was knowledgeable and very personable. The prices of their vehicles were competitive and the trade in offer for our vehicle was above that of the competitor. All in all, it was a very good experience and we would not hesitate to deal with them again."
-George And Jeanne from Northern Virginia